Implementation and Support

A successful implementation is a priority for our customers and for ourselves. To ensure this success we allocate highly experienced shipping and technical resources for a disruption free transition to Odyssey

Implementation is based on our proven Odyssey Implementation roadmap designed to de-risk the project and focus on Time to Value

We know everyone is different so we provide a scalable service offering to fit individual customer dynamics and objectives from simple configuration and training to a fully managed service offering

As a cloud based technology we can perform and support many implementation tasks remotely as well as on-site delivering flexibility, reducing dead time and ensuring lower-cost solution delivery

All customers have access to our online Service Desk which is ITIL compliant and linked directly to our development environment ensuring quick response and coordinated resolution of incidents

Through the extensive use of predictive analysis and monitoring tools across both the Odyssey solution as well as its cloud infrastructure, we ensure resiliance, continued performance and early detection and resolution of stress-points across the platform